In early to mid 2003, I decided that all the offshore call center business was in fact creating a market for call center services which were provisioned specifically from within the United States. I resolved to build a company encompassing many “micro-call centers” in rural areas of the United States all interconnected and functioning as one organizational unit. I opened the first call center in Port Angeles, Washington, officially kicking it off on June 4th, 2004.
The major innovations I used to build this business model are:
- The “distributed rural workforce model” --- using many small call centers in rural areas of the United States, supplemented by people working from home.
- To approach web service as a call center service.
Who can use us? Clients in need of the following services:
- "Traditional" inbound call center services such as help desk, customer service, technical support, message taking, order taking and dispatch (by telephone or web-enabled, including email and live chat)
- Web services and ecommerce
- Order fulfillment
- Mailing services
Our great technology and the distributed rural workforce concept benefit every one of our clients. However, there's an even greater value proposition in combining these services into a package.
Call Centers 24x7 gives you the ability to leverage the rural US workforce to provide your customers with top-quality call center services at prices competitive with offshore outsourcing.
- 24/7 selling with our ecommerce tools on your web site
- 24/7 technical support and customer service give your customers a sense of being connected to you and your product, via a toll-free telephone number, live chat, web help desk, or email support anytime day or night
If you are a distributor, we can handle shipping the product, warehousing it, and even marketing it through direct mail. So, basically a small business or a person with a product or handful of products to sell can come to us for help with the labor-intensive logistical and operational headaches. Or a larger and well-established business can come to us for great service with lower operating costs. We can customize our services to meet the needs of any business; there is nothing too small or too large for us to work with successfully. From small businesses to large, Call Centers 24x7 is an excellent choice!